Privacy Policy
BurlBlade is both a small ecommerce store and a documentation archive for salvaged wood specimens. This page explains what information we collect, how it is used, and how it is protected when you use this website.
We keep things simple: your information is used only to run the website, process orders, and communicate with you about your purchase. BurlBlade complies with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you place an order or create an account, we may collect the following information:
- Name
- Email address
- Phone number
- Shipping address
- Order details
This information is required to process and deliver your order and to keep a record of each specimen purchase.
How Your Information Is Used
Your information is used only for the normal operation of the BurlBlade website, including:
- Processing and shipping orders
- Customer communication
- Order confirmations and notifications
- Managing your account
- Improving the website experience
We do not sell, rent, or trade personal information to third parties.
Payments
Payments on BurlBlade are processed securely through PayFast.
Payment details such as card numbers are handled directly by PayFast and are not stored on this website.
You can review PayFast’s privacy policy on their website for more information about how they handle payment data.
Emails and Marketing
Order confirmations, receipts, and account notifications are sent through SMTP2GO.
If you subscribe to the BurlBlade newsletter, your email address is stored and managed through Brevo. You can unsubscribe at any time using the link in any newsletter email.
Your email address is never used for unsolicited marketing or shared with third parties.
Customer Accounts
Customers may create an account on the BurlBlade website. This allows you to:
- View past orders
- Track purchases
- Manage account details
You can edit or delete your account information at any time through your account dashboard.
Cookies and Analytics
This website uses basic cookies to ensure the store functions properly. These include:
- Cart functionality
- Account login sessions
- Basic website preferences
BurlBlade uses Google Analytics 4 (GA4) to understand how visitors use the site and improve the experience. Analytics data is anonymised and used only to understand site traffic and performance.
Contact Forms
If you contact us through the website contact form, the information you provide will be used only to respond to your message.
Messages may be stored for customer service purposes but are not used for marketing or shared with third parties.
Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
To exercise any of these rights, contact us at orders@burlblade.co.za.
Data Security
We take reasonable steps to protect your personal information and keep the website secure. However, no system on the internet can be guaranteed to be completely secure.
BurlBlade uses secure website hosting and encrypted connections (HTTPS) to protect your data.
Contact
If you have any questions about this Privacy Policy or how your information is handled, you can contact us:
Email: orders@burlblade.co.za
Location: Germiston, Gauteng, South Africa